Thank you for visiting Feedback 24/7, we look forward to hearing about your experience!

Please tell us why you are reaching out:*                                                  

Praise
Problem
Both

Please check the areas below where you would like to provide feedback:*                                                 

Order Fulfillment
Product
Sales
Customer Service
Other

Order Fulfillment:                                                 

Pricing accuracy
On time and complete delivery
Schedule reliability
Communication of changes
Order Documentation
Products available when/where needed (lead time)
Interaction with credit team
Other

Please provide details about order fulfillment concerns (e.g. order number, your po number, etc.):

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Product:                                                 

Technical information
Product quality and performance
TSS/Technical Support
Claims process
Roll appearance on delivery
Samples easily obtainable
Product certification
Other

Please provide details about product concerns (e.g. grade, caliper, order number, your po number, etc.):

500 characters remaining

Sales:                                                 

Responsiveness to needs or questions
Clear point of contact for each product
Helpfulness in providing solutions
WestRock provides new ideas or innovations to drive my business
WestRock’s ability to bring value to the customer
Other

Please provide specifics regarding sales:

500 characters remaining

Customer Service:                                                 

Clear point of contact for order placement
AR available when customer needs them to be
AR is able to address customer’s needs
Communication or follow up on orders appropriately
Open order status
Ease of ordering online
Interaction with collections team
Other

Please provide specifics regarding customer service:

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Other – please use this area to communicate any customer concern not covered by the topics listed above:

500 characters remaining

Please rate WestRock overall as a supplier:*                                             

                                                                            
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Please tell us about yourself:                                                                  

Your Company*

  



 City*                                                  State                                                 Country

                                  



 Your Name*                                      Email address*       

                 

Your Position

  

Additional Information:

Document type:        Not Specified WRK Order Number Your Purchase Order Number WRK Shipment or Bill of Lading WRK Invoice        Document number:      

What facility/mill: